At Outdoors BD, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what data we collect, how we use it, who we share it with, and what rights you have over your information.
By using our website (www.outdoorsbd.com) or placing an order with us, you agree to the terms of this policy.
1. Who We Are
| Business name | Outdoors BD |
| Website | www.outdoorsbd.com |
| Address | Matikata, Cantonment, Dhaka 1206, Bangladesh |
| support@outdoorsbd.com | |
| +880 188 688 3667 | |
| Business hours | Saturday – Thursday, 10:00 AM – 8:00 PM (BST) |
Outdoors BD is the data controller responsible for your personal information collected through this website and related services.
2. What Information We Collect
2.1 Information you give us directly
When you create an account, place an order, or contact us, we collect:
- Full name
- Email address
- Phone number (including WhatsApp number)
- Delivery address
- Payment method details (we do not store full card numbers — see Section 5)
- Order history and preferences
- Messages you send us via email, WhatsApp, or the contact form
2.2 Information collected automatically
When you visit our website, we automatically collect certain technical data:
- IP address and approximate location
- Browser type and device information
- Pages visited, time spent, and clicks (via Google Analytics and Facebook Pixel)
- Referring website or search term that brought you to our site
- Cookie data (see Section 7)
2.3 Information from third parties
We may receive information about you from:
- Facebook and Instagram, if you interact with our ads or social pages
- Google, if you arrive via a Google ad or search
- Payment processors (bKash, Nagad) — limited transaction confirmation data only
3. How We Use Your Information
We use your personal data only for legitimate purposes related to running our store and serving you:
| Process your order | Name, address, phone, email — to fulfil and deliver your purchase |
| Send order updates | Email and WhatsApp notifications about your order status and tracking |
| Customer support | To respond to your queries, complaints, and return requests |
| Improve the website | Analytics data to understand how visitors use the site and fix issues |
| Marketing (with consent) | Sending promotional offers and product updates if you opted in |
| Fraud prevention | To detect and prevent fraudulent orders or abuse of our services |
| Legal compliance | To meet any legal obligations under Bangladeshi law |
We do not use your data to make automated decisions that significantly affect you, and we do not profile customers for purposes beyond basic order personalisation.
4. Legal Basis for Processing
We process your data on the following grounds:
- Contract performance — processing your order and delivering your purchase requires using your data.
- Legitimate interests — improving our website, preventing fraud, and communicating with customers about their orders.
- Consent — for marketing emails or SMS, only if you have explicitly opted in. You can withdraw consent at any time.
- Legal obligation — where we are required to retain records under Bangladeshi law.
5. Payment Information
Outdoors BD does not store your full payment card details on our servers. Payments made via bKash and Nagad are processed directly through those platforms under their own privacy and security policies.
For card payments (if applicable), transactions are handled by our payment gateway provider, which is PCI-DSS compliant. We only receive a transaction reference and confirmation — not your card number or PIN.
If you pay via bank transfer, we retain your bank account name and transaction reference for reconciliation purposes only.
6. Who We Share Your Data With
We do not sell your personal data. We only share it with third parties where necessary to run our business:
| Courier / delivery partners | Your name, phone, and address — to deliver your order |
| Payment processors | Transaction data — bKash, Nagad, or card gateway for payment processing |
| Google Analytics | Anonymised website usage data for performance analysis |
| Facebook / Meta | Website event data via Facebook Pixel for advertising optimisation |
| Google Tag Manager | Used to manage tracking scripts on the website |
| WooCommerce / WordPress | Our e-commerce platform — stores order and account data on our server |
| Email service provider | Your email address — to send order confirmations and updates |
All third parties we work with are required to handle your data securely and only for the purposes we specify.
7. Cookies
Our website uses cookies — small text files stored on your device — to make the site work properly and to understand how it is used.
7.1 Types of cookies we use
| Essential cookies | Required for the website to function — shopping cart, login session, checkout |
| Analytics cookies | Google Analytics — tracks page visits and user behaviour anonymously |
| Marketing cookies | Facebook Pixel, Google Tag Manager — used to show relevant ads |
| Preference cookies | Remembers your language, currency, and wishlist items |
7.2 Managing cookies
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. Note that disabling essential cookies may prevent parts of the site from working correctly (e.g. the shopping cart).
To opt out of Google Analytics tracking, visit: tools.google.com/dlpage/gaoptout
To manage Facebook ad preferences, visit: facebook.com/ads/preferences
8. How Long We Keep Your Data
| Order records | 7 years (for accounting and legal compliance) |
| Account information | For as long as your account is active, plus 2 years after last login |
| Customer support messages | 3 years from the date of the conversation |
| Marketing consent records | Until you withdraw consent, plus 1 year |
| Analytics data | 26 months (Google Analytics default) |
| Cookie data | Session cookies expire when you close the browser; persistent cookies last up to 2 years |
When data is no longer needed, we securely delete or anonymise it.
9. Your Rights
You have the following rights over your personal data:
- Access — request a copy of the personal data we hold about you.
- Correction — ask us to correct any inaccurate or incomplete information.
- Deletion — request that we delete your personal data, subject to legal retention requirements.
- Restriction — ask us to limit how we use your data in certain circumstances.
- Objection — object to us using your data for direct marketing at any time.
- Portability — request your data in a structured, machine-readable format.
- Withdraw consent — if we process your data based on consent (e.g. marketing), you can withdraw it at any time without affecting previous processing.
To exercise any of these rights, contact us at support@outdoorsbd.com or via WhatsApp at +880 188 688 3667. We will respond within 7 business days.
10. Children’s Privacy
Our website and services are not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with their information, please contact us and we will delete it promptly.
11. Links to Other Websites
Our website may contain links to third-party websites, including Bonomali Mangrove Resort, social media platforms, and partner brands. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies before sharing any personal information.
12. Data Security
We take reasonable steps to protect your personal data from unauthorised access, loss, or misuse. These include:
- HTTPS encryption on our website
- Secure servers for storing order and customer data
- Restricted staff access to personal data on a need-to-know basis
- Regular review of our security practices
While we do everything we reasonably can to protect your data, no online transmission or storage system is 100% secure. If you have concerns about the security of your data, please contact us.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the ‘Last Updated’ date at the top of the page. For significant changes, we will notify registered customers by email.
Continued use of our website after any changes constitutes acceptance of the updated policy.
14. Contact Us
For any questions, requests, or concerns about this Privacy Policy or how we handle your data:
| support@outdoorsbd.com | |
| +880 188 688 3667 | |
| Website | www.outdoorsbd.com/contact-us |
| Address | Matikata, Cantonment, Dhaka 1206, Bangladesh |
| Business hours | Saturday – Thursday, 10:00 AM – 8:00 PM (BST) |